ProServe Liquor Staff Training is a mandatory training program for all people serving or selling liquor, or providing security services in a Class A, B, D, E, Duty Free licensed premises or at a Commercial Public Resale special event.

In this course you will:

  • Learn about duty of care
  • Understand the liabilities and legislation associated with liquor service
  • Understand how alcohol affects the body
  • Describe a standard drink
  • Recognize the signs of intoxication and factors that influence drinking patterns
  • Learn how to handle situations involving minors
  • Learn how to discontinue and refuse liquor service or sale
  • Become familiar with other related responsibilities
Time to complete: 30 days

Minimum System Requirements:

  • Operating system: Windows XP and newer, or Mac OS 10.3 and newer
  • Browser: Internet Explorer (IE) 9, Mozilla Firefox 12, Google Chrome 18 or Safari 5 and newer
  • Adobe Flash version 9 or higher to play the videos
  • Adobe Acrobat Reader, free download
  • Sound card and speakers are recommended
  • Stable, high-speed Internet connection is recommended

NOTE: Security settings and/or other restrictions placed on computers in public places or businesses may restrict users' access to some course content, the online exam or limit some functions on the SMART Programs website. Contact the IT professional at your workplace for assistance or use a computer/wireless device without these restrictions. Browsers not listed above may not display program content correctly.

Time to Complete: 30 days

Workers requiring ProServe certification must be certified within 30 days of hire. Special Events licensees requiring ProServe certification must be certified as of the first date of the special event.

Languages Available: The online program and exam are in English.

You can order this program through the online shopping cart system or by using an online program activation ticket code given to you by your employer.

The price of the ProServe online program is $26.25 (includes GST). Online payments can be made with Visa credit or debit, MasterCard, American Express, or InteracĀ® Online payment services.

Cheque or money orders (payable to the Alberta Gaming and Liquor Commission) are also accepted. The online program will not be applied to your account until your cheque or money order payment has been received.

Information about ProServe can be found on the About and FAQ pages of this site.

There are two options for accessing the online program: by purchasing it through the online shopping cart system (using Visa, MasterCard, American Express, cheque, or money order) or by activating it using a ticket given to you by your employer. Please select your choice from the options below.
Please make your choice from the options below:

 
System Requirements
  • Operating system - Windows XP and newer; or Mac OS 10.3 and newer
  • Browser - Internet Explorer (IE) 9, Mozilla Firefox 12, Google Chrome 18 or Safari 5 and newer
  • Adobe Flash version 9 or higher, to play the SMART Programs videos
  • Adobe Acrobat Reader, free download
  • Sound card and speakers are highly recommended
  • Stable, high speed Internet connection is recommended