Under AGLC policy, Class A, B, D, E, Duty Free, and Commercial Public Special Event licensees are required to have
staff certified under ProServe Liquor Staff Training. Training is being phased
in according to the following timeline:
||June 30, 2006
||One person trained per premises
||January 1, 2007
||One person trained per shift, per licensed room
||January 1, 2010
||All people serving or selling liquor under Class A, B, D, E, Duty Free, and Commercial Public Resale Special Event licenses
Effective January 1, 2010, all new hires working in licensed premises, either full or part-time, with the exception of kitchen
staff and bus persons, will have 30 days from their employment start date to successfully complete
- Servers (waiters/waitresses)
- Security staff
- Retail liquor clerks
- Owners, managers, and supervisors
- Liquor representatives
- Liquor merchandisers
Licensees with uncertified staff after the January 1, 2010 deadline could face penalties such as a warning, fine, and/or
liquor license suspension.
All liquor industry workers who successfully complete ProServe training are issued a
laminated card that must be presented to an AGLC inspector upon request. ProServe certification
applies to the individual named on the certificate, not to the venue where that person works. A person with valid
ProServe certification may use it at any licensed premises in Alberta.
ProServe is valid for five years.