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Welcome to ProServe!
As of January 1st, 2010, if your job involves liquor sales, service or security in Alberta, you must have
ProServe training.
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Haven't received your ProServe certificate yet? No problem.
Depending upon how you completed ProServe, you can use one of the following methods to obtain temporary proof of successful course completion. This temporary proof is accepted by all AGLC inspectors.
Online students
If you took the online course, simply log on to your ProServe account, select "My Account"
from the menu, then "Personal Information" from the drop-down menu. The bottom of the sheet will list your
ProServe exam completion date and can be printed off for your employer. A second copy should be kept on your person
while you are at work. AGLC inspectors will accept this print-out as proof of your training.
Sample screen shot of Personal
Information page
Seminar or self-directed students
If you took your training in a facilitated seminar or through the self-directed program, please call 1-877-436-6336 (between
the hours of 8:15 am and 4:00 pm) and tell the responding Hotline operator you're calling about the temporary ProServe
documentation. When you speak with a SMART Training representative you will be asked for a
personal e-mail address and you will be given online access and assigned a temporary password to your account.
Other info
Please confirm that the mailing address on your SMART Training account is complete (includes unit number and postal code) and accurate.
You should receive your official ProServe certificate within two or three weeks after the exam
has been received by the AGLC. If you have not received your certificate in this time frame, or if you have any other questions,
please call 1-877-436-6336.
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What is ProServe?
Officially launched in 2004, ProServe is a training tool to help:
- curb the problem of underage drinking
- reduce alcohol over-consumption
- reduce impaired driving, and
- reduce the risk of violence
What Topics Are Covered?
Because the problems mentioned above are to be taken seriously, the topics cover a wide range of information, including:
- legal responsibilities
- liabilities
- identifying intoxication
- handling situations involving minors, and
- discontinuing or refusing service of alcohol
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Who needs to take this course?
All people serving, selling liquor or providing security in a licensed premises must be certified by January 1, 2010.
Click here for common questions about
ProServe
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How else can I take the course?
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I have many employees that I would like to get trained. What is the best way?
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Train Your Own Staff:
Complete the Train-The-Trainer workshop and train your own liquor service staff. The training kit includes:
- PowerPoint presentation with video clips
- Facilitator Guide
- Participant Manual
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Purchase Tickets For Your Staff:
Empower your staff to learn on their own! You pre-pay for Online or Self-Directed courses. Perfect for
tracking and distributing
 the
program to your employees.
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