Welcome to ProServe Liquor Staff Training

ProServe was created to provide responsible liquor service training to licensees and their staff working in liquor service, retail businesses and the provision of security services in licensed premises in Alberta. It is applicable for staff working on-premises (bar, restaurant, private club or mass assembly venue), in a retail establishment or other in activities surrounding liquor service (delivery service, liquor sampling or a licensed public special event).

The program is designed to:

  • Help licensees and staff fulfill social responsibilities
  • Help achieve a balance between creating a safe and enjoyable atmosphere for patrons and reducing liability
  • Help liquor industry workers understand and apply relevant liquor legislation
  • Promote the responsible sale of liquor in service and retail environments
  • Provide the knowledge to identify signs of intoxication and the techniques to effectively refuse or discontinue service

What is ProServe?

ProServe is Alberta's responsible liquor sales and service program. It is designed to help make sure that the service and sale of liquor is done according to law and in a way that keeps customers, guests and others safe from alcohol-related harms. Other Canadian provinces have similar responsible liquor service programs.

Representatives in Alberta's liquor industry asked the Alberta Gaming and Liquor Commission (AGLC) to deliver and manage a responsible liquor sales and service program for industry workers, one that everyone involved in the sale and service of liquor would have to take. ProServe Liquor Staff Training is that program.

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What topics are covered?

ProServe Liquor Staff Training helps to reduce the problems caused by underage drinking, people drinking too much, impaired driving and people who become violent when they drink alcohol.

ProServe training will help you understand:

  • your duty of care to your customers or guests
  • what your legal responsibilities are when serving or selling liquor
  • how alcohol affects the body
  • how liquor can affect people's behaviour
  • how to tell when a customer or guest may have had too much to drink
  • what you and your co-workers can do to serve and sell liquor safely and responsibly
  • how to deal with customers or guests who are under 18 years of age (minors)
  • how to stop service or say "No" when customers appear to have had too much to drink
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Who needs to take this program?

ProServe is a mandatory responsible liquor service program for full- and part-time workers of legal age employed or volunteering:

  • in positions where liquor is provided under the authority of a Class A, B, D, E and Duty Free licence (excluding Class D - Sacramental Wine Resale licence):
    • licensed premises owners, managers, supervisors, retailers, bartenders, servers, greeters, and hosts
    • security staff (directly employed or contracted by the licensee) and
    • owners and managers of a company contracted to provide security.
  • positions where liquor is provided under the authority of a Commercial Public Resale Special Event licence:
    • managers, supervisors, bartenders, servers, and drink ticket sellers;
    • security staff (directly employed or contracted by the licensee); and
    • owners and managers of a company contracted to provide security.
  • persons registered with the AGLC as a liquor agency and their employees whose duties include the sampling of liquor products.
  • Minors (anyone under 18 years of age) do not require ProServe certification.'

    A minor employed as table staff in a Class A, B, or C licensed premises where minors are allowed may not sell or serve liquor. No minor may work as staff in a Class A Minors Prohibited licensed premises, a Class D licensed retail liquor store, a hotel off-sales room, a duty-free store, or any other premises where a "minors prohibited" condition has been imposed on the licence (see Section 5.5 of the Licensee Handbook at aglc.ca).

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Need proof of your certification? No problem.

Licensee staff must provide proof of ProServe certification at the request of an AGLC Inspector. Failure to present proof of ProServe certification may result in disciplinary action. Proof of ProServe certification includes:

  • paper printed versions that have a QR code
  • the Personal Information page printed from the staff member's SMART account
  • a plastic card (that does not have a QR code)
  • clear images of any of the above (i.e., image, photograph or screen shot saved on the staff member's mobile device/phone)

Note: AGLC policy requires all licensees to keep a log of staff certifications for the positions where SMART certification is required, and for all employees to show proof of their certification(s) on request.

Learners with online SMART Programs accounts

Most people get certified online, so they have access to their information. To get proof of your certification, sign in to the SMART Programs account you used to get certified, using the email address and password assigned to it. If you forgot your password, click here to retrieve it.

If you can't remember the email address on your account, or if you can't find information about the programs you completed, send us an email or call 1-877-436-6336 (toll-free in Alberta) between 8:15 a.m. and 4:00 p.m., Mondays through Fridays. The SMART Programs office is closed on weekends, statutory holidays, and from December 24 through January 1st.

Proof of your certification is saved to the Personal Information and Completion Status pages of your SMART Programs account (sign in and follow the on-screen instructions to see it). Print a copy of your card or save an image of it to your mobile device/phone.

Learners with offline SMART Programs accounts

If you got certified after taking the self-directed program or in a facilitated seminar, you may not have online access to your account information.

The SMART Programs office may be able to help. Toll-free in Alberta, please call 1-877-436-6336, between 8:15 a.m. until 4:00 p.m., Mondays through Fridays. The SMART Programs office is closed on weekends, statutory holidays, and from December 24 through January 1st.

You'll be asked to provide a personal email address and password that you can use to sign into your account. You'll be able to review and update your information, register for one our programs, recertify, and get proof of your certification after signing in.