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Welcome to ProServe!
As of January 1st, 2010, if your job involves liquor sales or service in Alberta, you must have ProServe training.
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Haven't received your ProServe certificate yet? No problem.
Due to the overwhelming amount of people taking their ProServe training in December (in order to meet the mandatory deadline), processing of certificates has been backlogged. However, there are options available for you to obtain temporary proof that you've taken the ProServe training program.
Online students
If you took the online course, simply log on to your ProServe account, select "My Account" from the menu, then "Personal Information" from the drop-down menu. The bottom of the sheet will list your ProServe exam completion date and can be printed off for your employer. A second copy should be kept on your person while you are at work. AGLC inspectors will accept this print-out as proof of your training.
Sample screen shot of Personal Information page
Seminar or self-directed students
If you took your training in a facilitated seminar or though the self-directed program , please call 1-877-436-6336 (between the hours of 8:15-4:00) and tell the operator you're calling about the temporary ProServe documentation. When you speak with a ProServe representative you will be asked for a personal e-mail address and you will be given online access and assigned a temporary password to your account.
Other info
You should receive your official ProServe certificate within six to eight weeks after the exam has been received by the AGLC. If you have not received your certificate in this time-frame, or if you have any other questions please call 1-877-436-6336.
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What is ProServe?
Officially launched in 2004, ProServe is a training tool to
help:
- curb the problem of underage drinking
- reduce alcohol over-consumption
- reduce impaired driving, and
- reduce the risk of violence
What Topics Are Covered?
Because the problems mentioned above are to be taken seriously,
the topics cover a wide range of information, including:
- legal responsibilities
- liabilities
- identifying intoxication
- handling situations involving minors, and
- discontinuing or refusing service of alcohol
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Who needs to take this course?
All people selling or serving liquor in a licensed premises must be certified by January 1, 2010.
Click here for common questions about ProServe
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How else can I take the
course?
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I have many employees that I would like
to get trained. What is the best way?
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Train Your Own Staff:
Complete the Train-The-Trainer workshop and train your own
liquor service staff. The training kit includes:
- PowerPoint presentation with video clips
- Facilitator Guide
- Participant Manual
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Purchase Tickets For
Your Staff:
Empower your staff to learn on their own! You pre-pay
for Online or Self-Directed courses. Perfect for tracking and distributing  the program to your employees.
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