Refund Policy

The refund policy for SMART products is as follows:

  • ProServe Online Course
    • Non-refundable:
      • if final exam has been accessed
      • if course was purchased more than 12 months ago
  • ProServe Self-Directed Course
    • Refundable - if DVD and manual are returned in like-new condition
    • Non-refundable:
      • if exam has been mailed out
      • if course was purchased more than 12 months ago
      • shipping costs
  • ProServe Activation Tickets – Online, Facilitated and Self-Directed
    • Non-refundable:
      • if ticket has been activated
      • if ticket was purchased more than 12 months ago
  • ProServe Facilitated Seminar:
    • Refundable - if cancellation notice is received by the facilitator before the seminar
    • Non-refundable - if an individual attends the seminar, but doesn’t complete the exam
  • Replacement Cards:
    • Non-refundable - after card has been mailed out
  • ProServe Manuals:
    • Refundable - if manual(s) were purchased within last 12 months and are returned to the SMART Training office in like-new condition
    • Non-refundable - shipping costs

The Government of Alberta requires that all SMART Programs refunds be processed back to the original method of payment. If payment was made with a credit card that has since expired or is no longer in use, please advise the SMART Programs office when requesting the refund. The refund will then be issued by cheque to the cardholder who made the original purchase.

Credit card refunds are processed within 1-2 business days of the request being received. Please allow additional time for cheques refunds to be issued and mailed (about 3 weeks).