Activation Tickets

Activation tickets are electronic letter codes. The codes allow you to buy the ProServe program for your workers.

Each worker makes an account, signs into it, and uses the ticket to put the program on their account. When workers renew their certification, they use the same account as before.

Buy the number of activation tickets you want for your staff. Use the View button to keep track of your tickets and monitor their use. Unused tickets do not expire.

To buy your activation tickets:

• Click on the Buy button. Select the desired number of tickets by clicking on the arrows. Then, click on the Add to Cart button. The activation ticket price includes GST. There is no discount for bulk purchases.
• Follow the on-screen instructions to buy your ticket(s). Pay with Visa or MasterCard (credit or debit), or American Express. Money orders, payable to AGLC, are also accepted.
• Effective September 1, 2020, activation ticket and program purchases are final sale. Refunds will not be issued. Buy only the number of tickets you will use now.
• Begin issuing tickets as soon as your payment is approved. Click on the View button to see your tickets.

To see your tickets...

• Click on the View button. Give the ticket code(s) and instructions for using it to your worker(s).
• Used tickets show the worker's name and ticket activation date.
• Click on the check box next to activated codes to track the ones you've given out. Keep track of your used and unused tickets.
• Your activation ticket receipt is on your Order History page. Sign in to see your
  order(s).

To use your tickets...

• Each worker who needs ProServe certification must have a personal SMART Programs account.
  • Previously certified workers can use the account they had when they were last certified.
  • Workers who have never taken any of the SMART Programs before can make accounts at smartprograms.aglc.ca.
• Give each worker a ticket code. Workers who do not have a SMART Programs account cannot use their ticket. Each worker must have a different ticket code.
• To use the ticket, workers sign into their accounts, click on Program Options and choose the program type for that ticket. Follow the on-screen instructions to use the ticket.
• Keep track of your used and unused tickets. Click on the View button to monitor the tickets you've given out.

Each worker must have a SMART Programs account and be able to sign into it to use their ticket. Previously certified staff can use the account they had when they were last certified. Workers who have never taken any of the SMART Programs before can make accounts at smartprograms.aglc.ca

If a worker still cannot use the ticket after signing in, check if...

• Someone else has already used the ticket code, or
• One or more of the letters in the code are missing or out of order

Click on the View button to see your used and unused tickets. Check the ticket code that doesn't work against the codes you purchased. The ticket will not work if it's already been used or if any of the letters in the code are missing or out of order.

Give the worker the correct letter code or issue a new ticket, as needed.

Unused activation tickets do not expire.

Effective September 1, 2020, activation ticket and program purchases are final sale. Refunds will not be issued. Buy only the number of tickets you will use now.