Refund Policy

SMART Programs' refund policies are below.

  • Online program purchases are not refundable...
    • After signing into the test
    • More than 90 days after purchase
  • Activation ticket purchases are not refundable...
    • After using the ticket(s)
    • More than 90 days after purchase

Refunds are issued back to the original method of payment. If the card is no longer in use, please advise at the time of the refund request.

Refunds are usually issued within 1-2 business days. Please allow approximately 3 weeks for cheque refunds to be issued.

Responses to SMART Program inquires may be delayed and some customer service features may be unavailable due to the impact of the COVID-19 coronavirus.

Thank you for your patience and understanding.