Refund Policy

NEW learning platform coming soon!
AGLC will launch a new platform for our learning management system (LMS) in Spring 2024. The GAIN program, Anti-Money Laundering training and SMART Programs will move to the new platform. The new platform will offer multiple training programs with one learning account. 

The ability to purchase ProServe activation tickets on this platform ends on February 29, 2024. All unused activation tickets must be redeemed by March 31, 2024.

Please save all documentation required by your organization away from this application. Ensure it is accessible to designated parties before the redemption deadline.

Refund Form submission deadline 
If you cannot use your activation tickets by the March 31, 2024 deadline, you may apply for a refund. Activated tickets and online program purchases are not eligible for the refund offer.

Complete the Activation Ticket Refund Request form and email it to activation.tickets@aglc.ca.

Information provided on the Activation Ticket Refund Request form must match the SMART Program account holder information on file to be approved for a refund. Please ensure your account information is up to date.