Welcome to ProServe Liquor Staff Training
ProServe was created to provide responsible liquor service training to licensees
and their staff working in liquor service, retail businesses and the provision of
security services in licensed premises in Alberta. It is applicable for staff working
on-premises (bar, restaurant, private club or mass assembly venue), in a retail
establishment or other in activities surrounding liquor service (delivery service,
liquor sampling or a licensed public special event).
The program is designed to:
- Help licensees and staff fulfill social responsibilities
- Help achieve a balance between creating a safe and enjoyable atmosphere for patrons and reducing liability
- Help liquor industry workers understand and apply relevant liquor legislation
- Promote the responsible sale of liquor in service and retail environments
- Provide the knowledge to identify signs of intoxication and the techniques to effectively refuse or discontinue service
ProServe is Alberta's responsible liquor sales and service program. It is designed to help make sure that the service and sale of liquor is done according to law and in a way that keeps customers, guests and others safe from alcohol-related harms. Other Canadian provinces have similar responsible liquor service programs.
Representatives in Alberta's liquor industry asked the Alberta Gaming and Liquor Commission (AGLC) to deliver and manage a responsible liquor sales and service program for industry workers, one that everyone involved in the sale and service of liquor would have to take. ProServe Liquor Staff Training is that program.
The ProServe program can help licensees and industry workers:
- Curb the problem of underage drinking
- Reduce alcohol over-consumption
- Reduce impaired driving, and
- Reduce the risk of violence
ProServe Liquor Staff Training helps to reduce the problems caused by underage drinking, people drinking too much, impaired driving and people who become violent when they drink alcohol.
ProServe training will help you understand:
- your duty of care to your customers or guests
- what your legal responsibilities are when serving or selling liquor
- how alcohol affects the body
- how liquor can affect people's behaviour
- how to tell when a customer or guest may have had too much to drink
- what you and your co-workers can do to serve and sell liquor safely and responsibly
- how to deal with customers or guests who are under 18 years of age (minors)
- how to stop service or say "No" when customers appear to have had too much to drink
ProServe is a mandatory responsible liquor service program for full- and part-time workers of legal age employed or volunteering:
in positions where liquor is provided under the authority of a Class A, B, D, E and Duty Free licence (excluding Class D - Sacramental Wine Resale licence):
- licensed premises owners, managers, supervisors, retailers, bartenders, servers, greeters, and hosts
- security staff (directly employed or contracted by the licensee) and
- owners and managers of a company contracted to provide security.
positions where liquor is provided under the authority of a Commercial Public Resale Special Event licence:
- managers, supervisors, bartenders, servers, and drink ticket sellers;
- security staff (directly employed or contracted by the licensee); and
- owners and managers of a company contracted to provide security.
- persons registered with the AGLC as a liquor agency and their employees whose duties include the sampling of liquor products.
Minors (anyone under 18 years of age) do not require ProServe certification.
A minor employed as table staff in a Class A, B, or C licensed premises where minors are allowed may not sell or serve liquor. No minor may work as staff in a Class A Minors Prohibited licensed premises, a Class D licensed retail liquor store, a hotel off-sales room, a duty-free store, or any other premises where a "minors prohibited" condition has been imposed on the licence (see Section 5.5 of the Licensee Handbook at aglc.ca).
Need proof that you completed your training? Have to order a new card? No problem.
You can obtain temporary proof of your certification after successfully completing the exam and all corresponding assignments. Keep one copy for yourself and give a second copy to your employer. This temporary proof is accepted by all AGLC inspectors.
Most registrants take their training online, so they already have access to their information. Log into SMART Training account where your training was completed, using the
address and password you assigned to it. If you forgot your password, click here for help in retrieving it.
If you cannot recall the email address on your account or you cannot find information about training you completed, the SMART Training office may be able to help. Toll-free in
Alberta, please call 1-877-436-6336 (Mondays through Fridays, 8:15 am until 4:00 pm. The office is closed on weekends and statutory holidays).
After you have logged into your account, you will be taken to your Personal Information page.
Scroll down to the
AGLC Course Information
field, which shows all of the SMART Training
courses that were assigned to that account.
Click on the Card hyperlink next to the course you need confirmation of and select the
"Print Temporary Card" button.
Follow through on the prompts to print temporary proof of your training.
If you took your training in a facilitated seminar or with a self-directed program, you may not be able to access all of your information online.
The SMART Training office may be able to help. Toll-free in Alberta, please call 1-877-436-6336 and tell the responding Hotline operator you're calling about temporary proof
of your SMART Training (Mondays through Fridays, from 8:15 am until 4:00 pm. The office is closed on weekends and statutory holidays). When you speak with a SMART
Training representative, you will be asked to provide a unique, personal email address. You will be assigned a temporary password, allowing you online access to your
Complete and properly formatted addresses speed up delivery and help prevent
loss. Apartment residents must include the unit or suite identifier as part of their
mailing address, and the correct postal code must be provided for all addresses. Registrants
are responsible for ensuring all account information is complete, accurate and up-to-date.
Some rural communities do not have street delivery services, and some businesses
are unable to receive personal mail. Liquor industry workers living temporarily
in Alberta can visit their local post office to apply for general delivery service, or for more information.
Registrants who have recently moved and made arrangements for their mail to be forwarded, held, or temporarily redirected before their move date can expect to receive their SMART Training results with all other mail items. Registrants who
have directed their mail to a general delivery address must make a point of checking the local post office often to avoid its early return to the SMART Training office.
Registrants are responsible for providing a mailing address where personal mail can be received.
You should receive your SMART Training card within two or three weeks of successfully completing your course. If you have not received your card by this time,
or if you have other questions, please call 1-877-436-6336 or send us an email.