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Depending upon how you completed ProServe, you can use one of the following methods to obtain temporary proof of successful course completion. This temporary proof is accepted by all AGLC inspectors.
Online students
If you took the online course, simply log on to your ProServe account, select "My Account" from the menu, then "Personal Information" from the drop-down menu. The bottom of the sheet will list your ProServe exam completion date and can be printed off for your employer. A second copy should be kept on your person while you are at work. AGLC inspectors will accept this print-out as proof of your training.
Sample screen shot of Personal
Information page
Seminar or self-directed students
If you took your training in a facilitated seminar or through the self-directed program, please call 1-877-436-6336 (between the hours of 8:15 am and 4:00 pm) and tell the responding Hotline operator you're calling about the temporary ProServe documentation. When you speak with a SMART Training representative you will be asked for a personal e-mail address and you will be given online access and assigned a temporary password to your account.
Other info
Please confirm that the mailing address on your SMART Training account is complete (includes unit number and postal code) and accurate. You should receive your official ProServe certificate within two or three weeks after the exam has been received by the AGLC. If you have not received your certificate in this time frame, or if you have any other questions, please call
1-877-436-6336.
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