Welcome to ProServe Liquor Staff Training

ProServe was created to provide responsible liquor service training to licensees and their staff working in liquor service, retail businesses and the provision of security services in licensed premises in Alberta. It is applicable for staff working on-premises (bar, restaurant, private club or mass assembly venue), in a retail establishment or other in activities surrounding liquor service (delivery service, liquor sampling or a licensed public special event).

The program is designed to:

  • Help licensees and staff fulfill social responsibilities
  • Help achieve a balance between creating a safe and enjoyable atmosphere for patrons and reducing liability
  • Help liquor industry workers understand and apply relevant liquor legislation
  • Promote the responsible sale of liquor in service and retail environments
  • Provide the knowledge to identify signs of intoxication and the techniques to effectively refuse or discontinue service

What is ProServe?

ProServe is Alberta's liquor staff training program. It is designed to help make sure that serving and selling liquor in Alberta is done according to the law and in a way that keeps customers, guests and others safe from harms that could happen when people buy or drink liquor. Other provinces across Canada have similar responsible liquor service programs.

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What topics are covered?

ProServe Liquor Staff Training helps to reduce the problems caused by underage drinking, people drinking too much, impaired driving and people who become violent when they drink alcohol.

ProServe training will help you understand:

  • your duty of care to your customers or guests
  • what your legal responsibilities are when serving or selling liquor
  • how alcohol affects the body
  • how liquor can affect people's behaviour
  • how to tell when a customer or guest may have had too much to drink
  • what you and your co-workers can do to serve and sell liquor safely and responsibly
  • how to deal with customers or guests who are under 18 years of age (minors)
  • how to stop service or say "No" when customers appear to have had too much to drink
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Who needs to take this course?

ProServe is a mandatory training program for all people serving or selling liquor or providing security in a licensed premises (full- or part-time). Those who must take the ProServe program are:

  • Managers and supervisors
  • Bartenders
  • Greeters and hosts
  • Servers
  • Retail clerks
  • Security staff, managers and supervisors
  • Liquor agency employees
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Need proof that you completed your training? Have to order a new card? No problem.

You can obtain temporary proof of your certification after successfully completing the exam and all corresponding assignments. Keep one copy for yourself and give a second copy to your employer. This temporary proof is accepted by all AGLC inspectors.

Students with online SMART Training accounts

Most registrants take their training online, so they already have access to their information. Log into SMART Training account where your training was completed, using the address and password you assigned to it. If you forgot your password, click here for help in retrieving it.

If you cannot recall the email address on your account or you cannot find information about training you completed, the SMART Training office may be able to help. Toll-free in Alberta, please call 1-877-436-6336 (Mondays through Fridays, 8:15 am until 4:00 pm. The office is closed on weekends and statutory holidays).

After you have logged into your account, you will be taken to your Personal Information page. Scroll down to the AGLC Course Information field, which shows all of the SMART Training courses that were assigned to that account.

Click on the Card hyperlink next to the course you need confirmation of and select the "Print Temporary Card" button.

Follow through on the prompts to print temporary proof of your training.

Students with offline SMART Training accounts

If you took your training in a facilitated seminar or with a self-directed program, you may not be able to access all of your information online.

The SMART Training office may be able to help. Toll-free in Alberta, please call 1-877-436-6336 and tell the responding Hotline operator you're calling about temporary proof of your SMART Training (Mondays through Fridays, from 8:15 am until 4:00 pm. The office is closed on weekends and statutory holidays). When you speak with a SMART Training representative, you will be asked to provide a unique, personal email address. You will be assigned a temporary password, allowing you online access to your account.

Other Information

Complete and properly formatted addresses speed up delivery and help prevent loss. Apartment residents must include the unit or suite identifier as part of their mailing address, and the correct postal code must be provided for all addresses. Registrants are responsible for ensuring all account information is complete, accurate and up-to-date.

Some rural communities do not have street delivery services, and some businesses are unable to receive personal mail. Liquor industry workers living temporarily in Alberta can visit their local post office to apply for general delivery service, or for more information.

Registrants who have recently moved and made arrangements for their mail to be forwarded, held, or temporarily redirected before their move date can expect to receive their SMART Training results with all other mail items. Registrants who have directed their mail to a general delivery address must make a point of checking the local post office often to avoid its early return to the SMART Training office. Registrants are responsible for providing a mailing address where personal mail can be received.

You should receive your SMART Training card within two or three weeks of successfully completing your course. If you have not received your card by this time, or if you have other questions, please call 1-877-436-6336 or send us an email.